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Terms & Conditions

Conditions of Use

Welcome to vanlaco.com. We provide website features and other products and services to you when you visit or shop at vanlaco.com, use Vanlaco products or services, Vanlaco provides the Vanlaco services subject to the following conditions.


By using Vanlaco Services, you agree to these conditions. Please read them carefully.

We offer a wide range of Vanlaco Services, and sometimes additional terms may apply. When you use an Vanlaco Service (for example, Your Profile, Gift Cards,Video, you also will be subject to the guidelines, terms and agreements applicable to that Service Terms. If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.


PRIVACY

Please review our Privacy Policy, which also governs your use of Vanlaco Services, to understand our practices.


ELECTRONIC COMMUNICATIONS

When you use Vanlaco Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts or notices and messages on this site and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


COPYRIGHT

All content included in or made available through any Vanlaco  Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Vanlaco and protected by United States and international copyright laws.


TRADEMARKS

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Vanlaco Service are trademarks or trade dress of Vanlaco in the U.S. and other countries. Vanlaco 's trademarks and trade dress may not be used in connection with any product or service that is not Vanlaco 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Vanlaco.


PATENTS

One or more patents owned by Vanlaco apply to the Vanlaco Services and to the features and services accessible via the Vanlaco Services.


LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Vanlaco or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Vanlaco Services. This license does not include any resale or commercial use of any Vanlaco Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Vanlaco  Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Vanlaco  or its licensors, suppliers, publishers, rightsholders, or other content providers. No Vanlaco  Service, nor any part of any Vanlaco  Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vanlaco . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Vanlaco  without express written consent. You may not use any meta tags or any other "hidden text" utilizing Vanlaco 's name or trademarks without the express written consent of Vanlaco . You may not misuse the Vanlaco  Services. You may use the Vanlaco  Services only as permitted by law. The licenses granted by Vanlaco  terminate if you do not comply with these Conditions of Use or any Service Terms.


YOUR ACCOUNT

You may need your own account to use certain Vanlaco Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.


REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Vanlaco reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


INTELLECTUAL PROPERTY COMPLAINTS

Vanlaco respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please contact us. RISK OF LOSS All purchases of physical items from Vanlaco are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. RETURNS & REFUNDS Returns on stock items are accepted within 30 days of delivery for items in their original condition. Please refer to our Return Procedure below.

DAMAGED OR DEFECTIVE ITEMS

We ask our customers to not return damaged or defective items, as our return policy does not apply. If your item arrives damaged or defective, please call customer service for assistance.

RETURN PROCEDURE

Please complete the RETURN form to request an RMA number.Clearly write/label all sides of the shipment with the assigned Sales Return Order number.

REFUNDS & CREDITS

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.